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Tier III Network Engineer


Tier III Help Desk/Network Engineer (ISSO/ISSM)


SSE is a leading edge, ISO certified technology company serving both the public and private sectors for 35+ years. We are seeking talented Tier 3 Help Desk/Network Engineer who have the work ethic to join with and contribute to our quality service team in our Jacksonville, FL location.




The primary responsibility is to provide full range technical support to SSE Corporate & client networks.  The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.




Essential Job Functions/Skills:


·         Excellent organizational skills and attention to details


·         Deliver solutions based on established practices and procedures


·         Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment


·         Strong consulting skills and ability to develop and clearly present solutions
Triage, review, and troubleshoot network and PC issues


·         Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
Demonstrated practical knowledge in LAN/WAN technologies


·         Serve as ISSO for which US Secret Clearance will be required




Technical Skills:


Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them, who will put customers’ first in a cooperative team allegiance at the forefront of their daily work effort.


·         Network Operating Systems:  Windows Server, SBS


·         Firewall:  Cisco PIX and ASA, Sonicwall


·         Directory Services:  Active Directory


·         Core Network Services: DNS, DHCP, RRAS, WINS, Citrix, Terminal Services


·         Desktop Operating Systems:  Windows,  Linux (Optional),  Macintosh


·         Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN


·         Remote Support Software: MS Remote Desktop, Remote Assistance


·         Patch Management: Windows Server Update Services (WSUS)


·         Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN


·         Clustering Technologies: Hyper-V, VMWare


·         Operating System Imaging Software: Ghost, Acronis


·         Corporate Backup: Veritas/Symantec Backup Exec, Acronis


·         Corporate Anti-Virus Software: Symantec, McAfee, other


·         Corporate Spyware Software:  MalwareBytes, SuperAntispyware




Education & Experience:


Bachelor or Associates degree in related field preferred


5+ year’s network or systems administration experience


Professional certifications in Cisco, Microsoft, or Oracle is a plus


ISSO/ISSM a plus


US Secret Clearance preferred; Ability to obtain a US Secret Clearance is required






Insurance: Health, vision, dental; PTO; 401k


Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis and pay for Test Certifications


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