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Tier II Help Desk/Network Engineer

Tier II Help Desk/Network Engineer

SSE is a leading edge, ISO certified technology company serving both the public and private sectors for 35+ years.

We are seeking talented Tier 2 Help Desk/Network Engineer who have the work ethic to join with and contribute to our quality service team in our Jacksonville, FL location


The primary responsibility is to provide full range technical support to SSE Corporate & client networks.  The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.


Essential Job Functions/Skills:

Excellent organizational skills and attention to details
Deliver solutions based on established practices and procedures
Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment
Strong consulting skills and ability to develop and clearly present solutions
Triage, review, and troubleshoot network and PC issues
Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
Demonstrated practical knowledge in LAN/WAN technologies


Technical Skills:

Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them, who will put customers’ first in a cooperative team allegiance at the forefront of their daily work effort.

Network Operating Systems:  Windows Server, SBS
Firewall:  Cisco PIX and ASA, Sonicwall
Directory Services:  Active Directory
Core Network Services: DNS, DHCP, RRAS, WINS, Citrix, Terminal Services
Desktop Operating Systems:  Windows,  Linux (Optional),  Macintosh
Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN
Remote Support Software: MS Remote Desktop, Remote Assistance
Patch Management: Windows Server Update Services (WSUS)
Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN
Clustering Technologies: Hyper-V, VMWare
Operating System Imaging Software: Ghost, Acronis
Corporate Backup: Veritas/Symantec Backup Exec, Acronis
Corporate Anti-Virus Software: Symantec, McAfee, other
Corporate Spyware Software:  MalwareBytes, SuperAntispyware


Education & Experience:

Bachelor or Associates degree in related field preferred

1-3 year’s network or systems administration experience

Professional certifications in Cisco, Microsoft, or Oracle is a plus

US Secret Clearance preferred; Ability to obtain a US Secret Clearance is required



Insurance: Health, vision, dental; PTO; 401k

Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis and pay for Test Certifications

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