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Customer Service Rep/Scheduler

SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP/Network Services Practice and looking tor resource scheduling assistants to join our team.  We are very fast paced and this position requires quick thinking and a "can do" attitude.   You would be working in a help desk environment providing support to our customers and joining an world class company that prides itself on consistently delivering quality and exceptional customer service..

Essential Duties and Requirements:

  • Receiving inbound calls and making outbound calls to our client base
  • Ability to listen to customers with empathy regarding inquiries
  • Navigate through multiple computer applications with speed and accuracy to gather necessary information to submit tickets
  • Triage and manage requests, assign resources accordingly, and determine criticality
  • Consistently deliver exceptional customer service and professionalism to a wide range of customers
  • Ability to accept coaching and feedback in order to achieve individual and team performance goals
  • Manage schedules and coordinate service calls with resources and clients through a variety of communication methods
  • Able to take ownership and accountability for day to day tasks 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Working knowledge of computers and operating systems
  • Experience with MS Office Suite
  • Excellent listening and communication skills, both verbal and written
  • Strong customer relationship skills
  • Conflict Resolution
  • Organized, detail oriented and self-motivated
  • Work well under pressure and the ability to prioritize daily tasks

Additional:

  • Bachelors Degree Preferred

These are full-time salaried positions with an exceptional benefit package.

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