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IT Network Engineer – TIER 3 - ISSO Support

This key position will be a part of a diverse IT team to fully support and improve all equipment service and reliability – and requires a person who has experience with customer services and is a strong team player.

The primary responsibility is to provide a range of technical support to our on-site employees and customers.  Customer service is our priority and daily customer interaction must be at exceptional levels on a daily basis. The Network Engineer will be expected to be a contributing key player on our Technical Support Team and provide backup as needed for other Network Technicians.  

This role provides proactive network and server maintenance along with Tier 2 & 3 responses to ticket service requests for technical support. This role will also be directly involved as need with security on the network and may be required to attend security training and/or conferences..

QUALIFICATIONS:

DOD Secret Clearance Required

ESSENTIAL JOB FUNCTIONS/SKILLS

Excellent organizational skills and attention to details
Triage, review, and troubleshoot network and PC issues
Deliver solutions based on established practices and procedures
Ability to work independently and in a team environment
Ability to develop and clearly present solutions
Demonstrated practical knowledge and experience with Server, Desktop, LAN, and WAN technologies

 A majority of the following core competencies are required::

  • Server Operating System: Windows 2008, 2008 R2, 2012, 2012 R2
  • Firewalls: (access-lists, NAT, VPN) administration
  • Active Directory: Add/Remove groups, user/computer accounts, group policy management
  • Server Technologies; Remote Desktop Services, Hyper-V, Clustered Servers
  • Desktop Operating Systems:  Windows 7/10
  • Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN, HTTP(S)
  • Clustering Technologies: Hyper-V, VMWare, P2V, iSCI, SAN, NAS
  • Scripting: PowerShell, BAT files, Python
  • Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN, HTTP(S)
  • Core Network Services: DNS, DHCP, SNMP, SSH

Hands-on experience with core third-party support software highly desired, including many of the following:

  • Enterprise Backup Solutions
  • Enterprise Anti-Virus Software Solutions
  • Enterprise Spyware Software Solutions
  • Enterprise Spam Management Solutions

QUALIFICATIONS: ADDITIONAL REQUIREMENTS

Information Assurance - IA Level II Preferred
Experience with Information Security Systems Officer (ISSO) requirements, to include:

  • gathering information necessary to maintain security and establish functioning external barriers such as firewalls and other security measures
  • review of systems in order to identify potential security weaknesses, and ability to recommend improvements to address vulnerabilities and increase system safety
  • help define and maintain required documentation

EDUCATION AND EXPERIENCE

Associates degree required
Bachelor’s degree preferred
6+ year’s network or systems administration experience required
Professional certifications in Microsoft, Cisco is a major 

BENEFITS

This position includes a full benefit package, including generous PTO, health insurance; 401K. 

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