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IT Network Technician

Please note:  Only candidates that currently have an active DOD secret clearance will be considered or the ability to obtain a clearance in a short time frame

The primary responsibility is to provide full range technical support to SSE Network Services clients.  Technical service and customer interaction and delivery must be at exceptional levels on a day-in, day-out basis. Network Engineer will join SSE's experienced Networking Services Team.  SSE is a leading Network Services provider, serving the greater St. Louis business community for over 30 years.

This role provides proactive client network maintenance and PC maintenance along with Tier 2 & 3 response to telephone calls, email, in-person, and automated request for technical support, utilizing standard operating procedures.

QUALIFICATIONS

ESSENTIAL JOB FUNCTIONS/SKILLS

Excellent organizational skills and attention to details
Triage, review, and troubleshoot network and PC issues
Deliver solutions based on established practices and procedures
Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment
Strong consulting skills and ability to develop and clearly present solutions
Comfortable working remotely or at a client’s site
Demonstrated practical knowledge and experience with Server, Desktop, LAN, and WAN technologies.  Should have multiple skill sets in many of the following:

  • Network Operating Systems:  Windows Server, SBS
  • Firewall:  Cisco PIX and ASA, Sonicwall
  • Directory Services:  Active Directory,  LDAP
  • Other Server Technologies; Terminal Services, Remote Desktop Services, Hyper-V
  • Other Operating Systems :  Unix, Linux, Macintosh
  • Core Network Services: DNS, DHCP, RRAS, WINS, Citrix, Terminal Services
  • Desktop Operating Systems:  Windows,  Linux (Optional),  Macintosh
  • Mobile Systems;  Android, iPhone, iPad, Windows
  • Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN, HTTP(S), EDI
  • Remote Support Software: VNC, MS Remote Desktop, Remote Assistance
  • Patch Management: Windows Server Update Services (WSUS)
  • Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN, HTTP(S)
  • Clustering Technologies: Hyper-V, VMWare, P2V, iSCI, SAN, NAS

Hands-on experience with core third-party support software highly desired, including many of the following:

  • Operating System Imaging Software: Ghost, Acronis
  • Corporate Backup: Veritas/Symantec Backup Exec, Acronis
  • Corporate Anti-Virus Software: Symantec, McAfee, TrendMicro, AVG
  • Corporate Spyware Software:  MalwareBytes, SuperAntispyware, CCleaner

ADDITIONAL INFORMATION

EDUCATION AND EXPERIENCE

Bachelor’s degree in related field with 5+ year’s network or systems administration experience.  Professional certification Cisco, Microsoft, or Oracle is a plus.  Additionally team members are expected to participate in Microsoft skill development programs.

BENEFITS

This position includes a full benefit package, including generous PTO, health insurance; 401K.

 

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